Refund policy

Every White Heart Studio piece is laser-engraved to order with the name, initials or design you choose, so we're unable to accept returns or exchanges on personalized items, including for change of mind or spelling entered at checkout. Please double-check your personalization before you order.

Damaged, defective or incorrect items: If your order arrives damaged or defective, or our engraving doesn't match what you entered, we'll make it right with a free replacement or a full refund. Email us at jeni@whiteheart.studio within 14 days of delivery with your order number and a photo of the problem. You don't need to send the item back unless we ask.

Refunds: Approved refunds are issued to your original payment method. Once processed, it can take a few business days for your bank or card issuer to post the refund.

Cancellations: Because we start engraving quickly, please email us as soon as possible if you need to cancel or change an order. We'll do our best, but can't guarantee changes once engraving has begun.